Privacy Policy

Summary

  • Samepage Health respects your privacy. Samepage Health does not sell, lease, or rent your individual-level Personal Information without explicit consent.
  • We are committed to providing a secure, user-controlled environment for our Services.
  • This summary provides highlights of our full Privacy Statement and applies to Samepage Health’s collection and handling of your Personal Information. We encourage you to read the full Statement.

Definitions

  • “Samepage Health” means Samepage Health, Inc., whose principal place of business is at 111 S Jackson St, Seattle, WA 98104.
  • “R&D” means research and development activities performed by Samepage Health on user data. These activities may include, among other things, improving our Services and/or offering new products or services to you; performing quality control activities; conducting data analysis that may lead to and/or include commercialization with a third party.
  • “Service” or “Services” means Samepage Health’s products, software, services, and website as accessed from time to time by the user, regardless if the use is in connection with an account or not.

Which Personal Information We Collect

“Personal Information” is information that can be used to identify you, either alone or in combination with other information. Samepage Health collects and stores the following types of Personal Information (see Terms of Service for a full list of related definitions):

  • “Registration Information” is the information you provide about yourself when registering for and/or purchasing our Services (e.g. name, email, address, user ID and password, and payment information).
  • “Test Results”. consists of the results generated from the direct to consumer laboratory test kits you order from Samepage Health and which are processed by Samepage Health’s third party laboratory.
  • “Self-Reported Information” is all information about yourself, including your disease conditions, other health-related information, personal traits, ethnicity, family history, and other information that you enter into surveys, forms, or features while signed in to your Samepage Health account.
  • “User Content” is all information, data, text, software, music, audio, photographs, graphics, video, messages, or other materials – other than Test Results and Self-Reported Information – generated by users of Samepage Health Services and transmitted, whether publicly or privately, to or through Samepage Health.
  • “Web Behavior Information” is information on how you use the Samepage Health website (e.g. browser type, domains, page views) collected through log files, cookies, and web beacon technology.

How We Use Your Information

  • Samepage Health collects Personal Information from you for all purposes necessary to ensure the regular operation of your account and/or availability of our Services. These include, among other things, providing you with our Services; improving our Services and/or offering new products or services to you; informing you about events; contacting you to obtain testimonials or for other promotional purposes; performing quality control activities; and conducting other R&D.
  • We use Registration Information to enable your purchase, inform you when your Test Results are available to you, provide you with customer service, manage our Services, and authenticate your website visits and usage.
  • We may disclose to third parties, and/or use in our Services, “Aggregated Test Results and Self-Reported Information”, which is Test Results and Self-Reported Information that has been stripped of Registration Information and combined with data from a number of other users sufficient to minimize the possibility of exposing individual-level information. We may also use your Test Results and/or Self-Reported Information for R&D purposes as described above, which may include disclosure of Aggregated Test Results and Self-Reported Information to third-party non-profit and/or commercial research partners.
  • Except as otherwise set forth herein, we will never release your individual-level Test Results and/or Self-Reported Information to a third party without asking for and receiving your explicit consent to do so, unless required by law.
  • We use Web Behavior Information to track and monitor aggregate usage of our website, for R&D, for quality control, to improve our Services, and/or to target advertising for our products and services, and for R&D purposes as described above, which may include disclosure of aggregated Web Behavior Information to third-party non-profit and/or commercial research partners who will not publish that information in a peer-reviewed scientific journal.
  • We give you the ability to share your Test Results and Self-Reported Information with other Samepage Health customers through sharing features.

Information Disclosure

We will not disclose your individual-level Personal Information to any third party, except under the following circumstances:

  • Partners or service providers (e.g. credit card processors, our contracted third-party laboratory, coaches or others to whom you have granted access to your account or account information for the purposes of utilizing Samepage Health’s services in conjunction with a health and wellness coaching program or employee wellness program) use and/or store the information in order to provide you with Samepage Health’s Services.
  • We are required to do so by law (see the section below titled “Information Disclosure Required By Law”).
  • You have provided explicit consent for us to do so.

Your Choices

  • Contribution of Personal Information other than Registration Information is voluntary and permission-based.
    Providing Self-Reported Information through surveys, forms, or features is voluntary.
    At your written request we will close your account. As a result, all Test Results will be removed from the account and will no longer be accessible.

Additional Information

  • We encourage you to read Samepage Health’s full Privacy Statement.

Full privacy statement

Definitions

  • “R&D” means research and development activities performed by Samepage Health on user data. These activities may include, among other things, improving our Services and/or offering new products or services to you; performing quality control activities; conducting data analysis that may lead to and/or include commercialization with a third party.
  • “Service” or “Services” means Samepage Health’s products, software, services, and website as accessed from time to time by the user, regardless if the use is in connection with an account or not.

Samepage Health Respects Your Privacy

Samepage Health recognizes the importance of privacy and respects your desire to store and access your information in a private and secure manner.

This Privacy Statement for www.samepagehealth.com is intended to make you aware of how we handle your Personal Information. We are committed to providing you a secure, user-controlled environment for the use of our Services. At the same time, you share responsibility for maintaining privacy and security – for example, by keeping your password secure.

We encourage you to familiarize yourself with this Privacy Statement. Our Terms of Service explain that, by using our website and signing up for our service, you are allowing us to process your personal information according to the provisions set forth in those documents and this Privacy Statement.

Your Personal Information

In the course of your relationship with Samepage Health, we collect several types of Personal Information. “Personal Information” is information that could be used to identify you, either alone or in combination with other information. We collect such information from you when you purchase our Services, create a personal account, complete surveys and forms, and/or when you communicate with us or request information from us. Personal Information collected online can be combined with Personal Information collected offline. We collect five primary types of Personal Information through our Service and website.

  1. “Registration Information” is information that we collect from you when you purchase or sign up for our Services. Examples of such information include your name, credit card information, billing and shipping addresses, and contact information, such as email address and telephone number.
  2. “Test Results” consists of the results generated from the direct to consumer laboratory test kits you order from Samepage Health and which are processed by Samepage Health’s third party laboratory.  We are required to provide information regarding your sex and date of birth or age to the laboratory pursuant to Clinical Laboratory Improvement Amendments (CLIA) requirements. In addition, in order to process your order for the laboratory test kits, Samepage Health’s third party laboratory receives your name and address.  laboratory samples are destroyed after the laboratory completes its work, provided that laboratory legal and regulatory requirements no longer require the actual samples to be maintained. The laboratory securely sends the resulting Test Results to us electronically over a secure FTP website.  Test Results are stored securely on our servers; the laboratory also securely stores your Test Results until they are destroyed pursuant to the laboratories policies regarding storage and destruction of such information.
  3. “Self-Reported Information” includes information you provide to us, including but not limited to information about your disease conditions (e.g. Type 2 Diabetes), other health-related information (e.g. blood pressure, height, weight, results of testing performed by your physician or other third party not affiliated with Samepage Health). We collect this information from you if and when you enter the information into surveys, forms, or features while signed in to your account. Self-Reported Information.
  4. “User Content” is all information other than Test Results or Self-Reported Information generated by users of Samepage Health Services and transmitted, whether publicly or privately, to Samepage Health. User Content may include data, text, software, music, audio, photographs, graphics, video, messages, or other materials. For example, User Content includes posts made to the Samepage Health community forums or emails to Customer Support. User Content does not include Test Results or Self-Reported Information.
  5. “Web Behavior Information” is information on how you use the Samepage Health website (e.g. browser type, domains, page views) collected through log files, cookies, and web beacon technology.

How We Use Personal Information

Samepage Health collects Personal Information from you for all purposes necessary to ensure the regular operation of your account and/or availability of our Services. These include, among other things, providing you with our Services; including the use of Samepage Health’s Services in conjunction with a health and wellness coaching program or employee wellness program improving our Services and/or offering new products or services to you; informing you about events; inviting you to participate in specific Services offered by Samepage Health, contacting you to obtain testimonials or for other promotional purposes; performing quality control activities; and conducting other R&D. Below we will describe the additional ways in which we use subsets of Personal Information.

How We Use Registration Information

We use your Registration Information to authenticate your website visits and usage; to enable your purchase; to communicate with you about information, services, and products that you have requested; and to manage and improve our website, software, and Services. We give you the opportunity to opt out of optional communications, either through our Service or by contacting our Privacy Administrator at support@samepagehealth.com.

How We Use Test Results and Self-Reported Information

We use your Test Results and Self-Reported Information to provide you with Samepage Health Services, customize the user experience, and enhance our features. If you allow sharing, Test Results and Self-Reported Information may be viewed by other users, including coaches or others in conjunction with the use of Samepage Health’s Services as part of a health and wellness coaching program or other employee wellness program. Self-Reported Information is also used to customize your user experience – for example, by adjusting the feedback and tips provided to account for the specific health information and habits and individual goals you report.

Samepage Health may use your Test Results and Self-Reported Information for purposes such as quality control or other R&D activities. Test Results and Self-Reported Information used for such purposes may be included in Aggregated Test Results and Self-Reported Information disclosed to third-party research partners. Research partners may include commercial or non-profit organizations that conduct or support scientific/medical research or conduct or support the development of drugs or devices to diagnose, predict, or treat health conditions.

How We Use User Content and Web Behavior Information

Samepage Health uses User Content to provide our Services and improve the overall user experience. For example, posts made to the Samepage Health community forums are publicly displayed to other users. By submitting, posting, or displaying User Content, you give Samepage Health a non-exclusive license to use any User Content that you submit, post, or display on or through the Services, as further described in Section 13 of the Terms of Service. Samepage Health may make such User Content available to other companies, organizations, or individuals with whom Samepage Health has relationships, and to use such User Content in connection with the provision of those services. Samepage Health, in performing the required technical steps to provide the Services to our users, may also (a) transmit or distribute your User Content over various public networks and in various media; and (b) make such changes to your content as are necessary to conform and adapt that content to the technical requirements of connecting networks, devices, services, or media.

Web Behavior Information is collected through log files, cookies, and web beacon technology during a visit to the Samepage Health website. Web Behavior Information is used to improve our Services and the overall user experience. We may also use your Web Behavior Information for R&D purposes as described above, which may include disclosure of aggregated Web Behavior Information to third-party non-profit and/or commercial research partners.

Log Files. When users visit our website, Samepage Health gathers certain information automatically and stores it in log files. This information includes Internet Protocol (IP) addresses, browser type, Internet Service Provider, referring/exit pages, operating system, date/time stamp, and clickstream data (i.e. a list of pages or URLs visited). We use this information, which is not designed to identify individual users, to analyze trends, administer the site, track users’ movements around the site, and gather demographic information about our user base as a whole. We may, in some circumstances, need to review this automatically collected data in combination with specific Registration Information to identify and resolve issues for individual users.

Cookies. The Samepage Health website also uses cookies. A cookie is a small text file that is stored on a user’s computer when you visit our website or any other website through your computer. We use both session cookies and persistent cookies to make it easier for you to navigate our site, improve the security of your Personal Information, enhance the functionality of certain features, and improve performance. The cookies we employ are used to enable secure access to your account when you are signed in to your account and are only applicable within the confines of our website.

A session cookie expires when you close your browser. A persistent cookie remains on your hard drive for an extended period of time. You can remove persistent cookies by following directions provided in your Internet browser’s “help” file. However, if you set your browser to reject cookies, your ability to use our site will be significantly impaired. In particular, you will not be able to access any part of our site that requires a sign-in, such as your account.

Web Beacons. A web beacon is a clear graphic image that is loaded by your web browser when it accesses a website and that records a user’s visit to a particular web page. We, or third parties that work for us, may place cookies and web beacons on our website, in our emails, and in our advertisements that appear on other websites or in emails sent by others that mention our products and services with our permission. The purpose of our web beacons is to support operation of our website and to offer additional products and services through targeted advertisements. For example, we may use beacons to determine when someone views a web page, count how many individuals visit our website after clicking advertisements placed on other websites, or count how many people have purchased products from our website after viewing an advertisement we placed. Web beacons may also help us determine the effectiveness of an email campaign because the beacons can count the number of individuals who open an email or forward it to others. We use this Web Behavior Information to better tailor our marketing to you and may also use this information to customize content on our website, enable a shopping cart, or conduct research. Third parties only collect anonymous Web Behavior Information through the use of web beacons, allowing statistical analysis relating to the performance of our advertising.

If you wish to disable web beacons, it is possible to prevent your browser from loading them, although there is not currently a standard method for doing so.

Information Sharing

Samepage Health gives you the ability to connect with other individuals who have Samepage Health accounts through our community forums, and other sharing features. For some features, opt-out is required to avoid notifications. In addition, you may choose to disclose, through other means not associated with Samepage Health, any part of your Personal Information to friends and/or family members, groups of individuals, third-party service providers, doctors or other health care professionals, and/or other individuals. We recommend that you make such choices carefully.

Personal Information, once released or shared, can be difficult to contain. Samepage Health will have no responsibility or liability for any consequences that may result because you have released or shared Personal Information with a third party.
Information Disclosure

We do not sell, lease, or rent your individual-level Personal Information without your explicit consent. As a general rule, Samepage Health will not disclose your individual-level Personal Information to any third party, except under the following circumstances:

  • Partners or service providers (e.g. credit card processors, coaches or others to whom you have granted access to your account or account information for the purposes of utilizing Samepage Health’s services in conjunction with a health and wellness coaching program or employee wellness program or our contracted laboratory service providers) process and/or store the information in order to provide you with Samepage Health’s Services.
  • We are required to do so by law (see the section below titled “Information Disclosure Required By Law”).
  • You have provided explicit consent for us to do so.
    Samepage Health may disclose Personal Information for the following reasons:
  • Contact information. Samepage Health will ask for and require your explicit consent to allow partner organizations direct access to your Registration Information.
  • Commercial partnerships. Samepage Health may enter into commercial arrangements to enable partners to provide our Service to their customers and/or to provide you access to their products and services. We will not provide any individual-level Personal Information to these commercial partners without your explicit consent. Samepage Health may include your Test Results and/or Self-Reported Information in Aggregated Test Results and Self-Reported Information disclosed to these commercial partners.

Information Disclosure Required By Law

Under certain circumstances Personal Information may be subject to disclosure pursuant to judicial or other government subpoenas, warrants, or orders. You acknowledge and agree that Samepage Health is free to preserve and disclose any and all Personal Information to law enforcement agencies or others if required to do so by law or in the good faith belief that such preservation or disclosure is reasonably necessary to: (a) comply with legal process (such as a judicial proceeding, court order, or government inquiry) or obligations that Samepage Health may owe pursuant to ethical and other professional rules, laws, and regulations; (b) enforce the Samepage Health TOS; (c) respond to claims that any content violates the rights of third parties; or (d) protect the rights, property, or personal safety of Samepage Health, its employees, its users, its clients, and the public. In such event we will notify you through the contact information you have provided to us in advance, unless doing so would violate the law or a court order.

Linked Websites

Samepage Health provides links to third-party websites operated by organizations not affiliated with Samepage Health. Samepage Health does not disclose your Personal Information to organizations operating linked third-party websites. Samepage Health does not review or endorse, and is not responsible for, the privacy practices of these organizations. We encourage you to read the privacy statements of each and every website that you visit. This Privacy Statement applies solely to information collected by Samepage Health.

Customer Testimonials

We post customer testimonials on our web site, and may use testimonials in other formats consistent with consent received. Customer testimonials may contain personally identifiable information. We may use your Personal Information to contact you to obtain a testimonial and obtain your consent via email or agreement sent via fax, pdf or mail prior to using such testimonial and/or using your name along with your testimonial.

Account Closure and Correction of Personal Information

If you no longer wish to participate in our Services, you may close your account by sending a request to Customer Support at support@samepagehealth.com. When closing an account, we remove all Test Results within your account (or profile) within thirty (30) days of our receipt of your request. Our contracted laboratory may retain your Test Results as required by local law and we may retain backup copies for a limited period of time pursuant to our data protection policies. In addition, we retain limited Registration Information related to your order history (e.g., name, contact, and transaction data) for accounting and compliance purposes.
If your Personal Information changes, you may correct or update your Registration Information via your Account Settings page. You may also correct or reset Self-Reported Information entered into a survey, form, or feature by manually correcting the data in the applicable survey, form or feature.

Newsletter and Email Communications

You may choose to stop or start receiving our newsletter or marketing emails by changing your notifications settings in your account (go to Account, Settings, Notifications) or you can contact us at support@samepagehealth.com.
Security

Samepage Health takes seriously the trust you place in us. To prevent unauthorized access or disclosure, to maintain data accuracy, and to ensure the appropriate use of information, Samepage Health uses a range of reasonable physical, technical, and administrative measures to safeguard your Personal Information, in accordance with current technological and industry standards. In particular, all connections to and from our website are encrypted using Secure Socket Layer (SSL) technology.
Please recognize that protecting your Personal Information is also your responsibility. We ask you to be responsible for safeguarding your password, secret questions and answers, and other authentication information you use to access our Services. You should not disclose your authentication information to any third party and should immediately notify Samepage Health of any unauthorized use of your password. Samepage Health cannot secure Personal Information that you release on your own or that you request us to release.

Business Transitions

In the event that Samepage Health goes through a business transition such as a merger, acquisition by another company, or sale of all or a portion of its assets, your Personal Information will likely be among the assets transferred. In such a case, your information would remain subject to the promises made in any pre-existing Privacy Statement.

Changes to This Privacy Statement

Whenever this Privacy Statement is changed in a material way, a notice will be posted as part of this Privacy Statement and on our customers’ account login pages for 30 days. After 30 days the changes will become effective. In addition, all customers will receive an email with notification of the changes.

Contact Information

If you have questions about this statement, please email Samepage Health’s Privacy Administrator at support@samepagehealth.com. You can also contact us at this address if you have a question about Samepage Health’s handling of your information:

Customer Support

Samepage Health, Inc.
111 S Jackson St,
Seattle, WA 98104

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